Privacy Policy

When you use Plotwist, we collect the following types of information:

• Story Data: The inputs you provide (e.g., questionnaire responses, story preferences, and choices you make within a story) and the personalized story interactions generated by the Service.
• Personal Identification Information: Your name and email address, as provided through the sign-up service (Google, Facebook, or Apple).
• Usage Data: Information on how you access and use our Service, including login activity, features used, and interactions with content.
• Device and Technical Data: When you use our mobile applications or websites, we may collect device identifiers, operating system and version, app version, IP address, and similar technical information.
• Purchase History: Details of premium plan and subscription purchases, if applicable. Payment card details are processed by our payment providers (such as Stripe) or by the applicable app store (Apple App Store or Google Play); we do not store full payment card numbers.

Your information is used to:

• Provide personalized interactive stories and experiences.
• Analyze patterns and suggest tailored content.
• Process purchases, manage subscriptions, and prevent fraud or abuse.
• Improve our Service and develop new features.
• Communicate with you about your account or the services you've requested.
• Inform you about promotions, offers, and news about Plotwist if you opt in.

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with business partners, trusted affiliates, and advertisers for the purposes outlined above.

We use third-party service providers to assist in operating our business and the Service or administering activities on our behalf - for example, cloud hosting and database providers, payment processors, app stores, analytics providers, and email or messaging providers. We share information with these providers only to the extent necessary for them to perform these services for us, and they are obligated to protect your information.

We may also disclose your information where required to do so by law, or where we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of users or the public.

We may use analytics and advertising technologies (such as Meta, TikTok, and Google tools) to understand how our Service is used and to measure and improve our marketing. These technologies may collect information such as device identifiers and usage events. Where required by applicable law, we will obtain your consent before using such technologies, and you can manage your preferences as described in the "Cookies and Tracking Technologies" section below.

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will delete or anonymize it.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Service. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your personal information.
• Withdraw consent for data processing, where applicable.
• Opt out of marketing communications at any time.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information.

For any requests related to your data rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

Our Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete it. If you believe a minor has provided us with personal information, please contact us at [email protected].

We are based in the United States, and your information may be processed and stored in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence. Where required, we take appropriate steps to ensure your information receives an adequate level of protection.

We may use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small files with a unique identifier. You can choose to accept or refuse cookies and to be notified when a cookie is being sent. Refusing cookies may limit your use of some portions of our Service.

Plotwist reserves the right to update or change this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. We advise you to review this Privacy Policy periodically for updates.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected].